Maintenance customer service | Contact us now for maintenance-specific inquiries

MAINTENANCE CONTACT INFORMATION

Would you like to speak to someone?

KONE_Hyvinkee_Dec23_PARTNERSHIP_SCENE_11_17_2196-3:760x428%2816-9%29

Talk to an expert

For general inquiries please contact KEI.RenCon@KONE.com. We are available every working day between 08.00 and 17.30.

KONE_Hyvinkee_Dec23_CUSTOMER_SERVICE_SCENE_3_4_3025:720x720%281-1%29

Report an incident

Place a service call or report an emergency

Tel: 1800 108 1234

Backup tel: 1800 425 4254

india@kone.com (In cases where a quick response isn’t needed)

KONE_Hyvinkee_Dec23_OFFICE_STOCK_SCENE_5_4324-2:760x428%2816-9%29

Find an office near you

You can browse the locations and office details via the link below.

Local contact details

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

Sample form

How can we help you?

Click here to explore current job openings in KONE India.

Hidden question

First name

Last name

Company

Project / site pincode

Email

Address

City

Pincode

Country

Phone (Please provide a phone number starting with +91 and no spaces)

+91

Phone (Please provide a phone number starting with +94 and no spaces)

+94

Phone (Please provide a phone number starting with +975 and no spaces)

+975

Phone (Please provide a phone number starting with +880 and no spaces)

+880

Phone (Please provide a phone number starting with +977 and no spaces)

+977

I am a KONE customer

I'm an existing KONE customer

My message is about

My complaint is about: Maintenance servicesMy complaint is about: New installation

My enquiry is about

Tell us how we can help you. Provide as many details as you can.

I would like to receive relevant content from KONE including marketing messages via email

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our Privacy Statement.

ONLINE TOOLS

Get important information quickly

Stay up-to-date with real-time performance data and maintenance activity tracking. Our online tools offer peace of mind by making it easy to monitor your equipment.

KONE Online

Round-the-clock access to performance, breakdown and repair data for all your equipment anywhere, anytime via an easy-to-use web-based portal.

Login to KONE Online Request access

KONE - Woman looking at her phone in an office building lobby.

KONE Mobile

An easy-to-use app with real-time equipment status notifications, maintenance schedules, and the progress of ongoing maintenance work.

KONE Mobile for iOS KONE Mobile for Android

Monitor equipment

Ger real-time information on your elevators, escalators and automatic doors.

Track maintenance

Review pas, ongoing and upcoming work plus the associated invoices.

Contact support

Talk to a customer service professional immediately when you need it.

MAINTENANCE SUPPORT FAQ

Find answers to popular questions

Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.
You can check your equipment’s status via KONE Online or KONE Mobile. If you have connected equipment, you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.
KONE Online or KONE Mobile will show you all upcoming and past maintenance visits for all the equipment we maintain for you.